It is important to understand what a rental emergency is. Being a renter, it is important to know the difference between maintenance emergencies that should be reported immediately, others that can wait, and others that require contacting a service company.
An emergency is a situation that poses an immediate risk to health, life, property, or environment.
While some emergencies are self evident (such as a natural disaster that threatens many lives), many smaller incidents require the subjective opinion of an observer (or affected party) in order to decide whether it qualifies as an emergency. When it comes to handling “emergencies” in rental property, the first step is to determine if there is a true emergency.
Please contact your Home Encounter immediately when you experience:
- Loss of heat in cold conditions
- Gas Leak
- Water leak
- Broken windows and exterior doors that will not lock
Rare emergencies that require contacting other agencies in addition to your property manager:
- Fire - Local Fire Department
- Break in - Local County Police Department
- Loss of power - Electric utility provider
There are urgent issues that should be reported and addressed quickly, but are not true emergencies, such as:
- AC not cooling
- Refrigerator not cooling
- Garage door not opening and closing
- Sink leaking
In all your maintenance needs remember to contain all issues as much as possible. Your health and safety is important to us and we want to ensure all your needs are met in a timely manner. As always, ensure you have placed a maintenance request in writing through the tenant portal or through email to your property manager first before contacting via phone.